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Customer Experience Training

In the age of Social Media, having happy customers are an essential as they are the lifeblood of any business. Invest in Training your TEAM on the importance of Customer Experience

Whilst training Salespeople and Leaders, many organisations fail to recognise the critical importance in today’s business environment of competent and well trained internal and external Customer Service and Customer Care exponents.

With this in mind, we highly recommend that this program runs in tandem with Sales and Leadership development programs.

We are Focused on enhancing company reputation through the development and refinement of the customer experience!

Personal development

Introduction to the customer experience journey

Understand the Dynamics of a VUCA world and developing a culture of KAIZEN and a healthy wheel of life. Understand the power and impact of professionalism. This module includes a delegate self-assessment on professional qualities

Learn the 10 habits of extreme productivity to maximize motivation, make consistent progress, and achieve goals. Ignite proactivity and stop procrastination by controlling YOUR TIME with the simplest, most effective time management system and achieve maximum output by focusing on the activities that get you results

Enhance your customer relationships through the understanding and application personality profiling and use these tools to develop a communication style based on the outcomes of personality profiling

Work through everyday communication roadblocks and develop strategies for authentic communication, develop strong self-awareness and regulate your emotions in every situation. Listen and respond with empathy and build self-motivation

Customer Experience development

Introduction to the customer experience journey

Discover the impact of customer care on company reputation and develop touch points in ensure customer trust, respect and credibility by setting customised standards and non-negotiables. Including delegate self-assessment on professional qualities

Learn how to differentiate and deliver exceptional customer care and professionalism. Learn and implement the golden rules of excellent customer care by being honest in communication, humble by accepting customer complaints and criticism and heroic by going above and beyond

Understand the need for negotiation skills in sales and identify the characteristics of a good negotiator. Learn and apply the steps of the negotiation process and develop communication skills essential to negotiate successfully, ultimately achieving the best outcome possible

Develop the art of having difficult conversations by using differences of opinion and conflicts constructively. Use proven strategies to prevent and manage conflict. Know your conflict management style and implement the 6 steps to conflict resolution

TEAM effectiveness & Accountability

Introduction to the customer experience journey

Understand the importance of personal and career goal setting and achieving success through the DAMSURE Goal Setting Process with an interactive GOAL setting session and personalised plan

Learn the 10 habits of extreme productivity to maximize motivation, make consistent progress, and achieve goals. Ignite proactivity and stop procrastination by controlling YOUR TIME with the simplest, most effective time management system and achieve maximum output by focusing on the activities that get you results

Understand the principles of working capital and the significance of price, stock and debtors in business and the importance of budgeting and target achievement. Learn the difference between creating turnover and making money and the vital understanding of break even and profitability

Develop and apply the team effectiveness framework, by being responsible, informed, consulted and accountable, resulting in a culture of commitment in this interactive and entertaining session

Develop a culture of ownership and responsibility whilst encouraging innovation and initiative amongst team members by highlighting the effect of accountability on co-dependence, the impact of accountability on developing team trust and respect and on developing and maintaining and exceptional company reputation

What are some of the benefits?

Who benefits from this training?

Do you want to ignite change in your business?

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